Workflow Automation App
Built and deployed a mobile application that automated cigarette-count reporting and reduced manual data entry by approximately 60%.
Listen · Resolve · Follow Through
Customer Service
More than seven years of customer-facing experience across retail, remote technical support, warranty service, and team-lead settings.
Role-aligned skills
Capabilities for the work.
Focused skills drawn from Joshua's experience, education, and hands-on problem solving.
Customer support
- Complaint resolution, de-escalation, active listening, and calm communication
- In-person, telephone, and remote support
- Clear explanations of options, next steps, and complex technical findings
- Follow-through through resolution or a properly documented escalation
Technical and warranty service
- Step-by-step product, installation, hardware, software, and connected-system troubleshooting
- Warranty claims, complete case records, and quality and safety procedures
- Mechanical, electronic, and computer findings translated into plain language
- More than 95% of assigned remote-support cases resolved without escalation
Daily operations
- Point-of-sale transactions, cash handling, order accuracy, and inventory support
- Team coaching, new-employee training, and service standards
- Policy compliance, merchandising, and general daily operations
- Coordination with technical, quality, and operations teams
Work history
Relevant experience.
A selected view of roles and responsibilities that support this career path.
- Circle K — Customer Service Representative (Jan 2017–Jan 2024): provided frontline customer and operational support, assisted with inventory and facility upkeep, and trained new employees.
- Target — Customer Service Representative Supervisor (Jul 2020–Nov 2021, concurrent): supervised and coached a customer service team while maintaining corporate compliance.
- Ford Motor Company and Arnott Air Suspension — remote technical and warranty support: guided customers through diagnosis, maintained clear records, and worked across technical and quality teams.
- Brookdale Properties / Healthcare Services Group — healthcare and dietary services: supported operations with close attention to procedure and confidentiality.
Applied problem solving
Related project.
Work that demonstrates transferable diagnosis, implementation, testing, and follow-through.
Focused application
A resume built for this path.
This public-safe version emphasizes the experience and skills most relevant to customer service opportunities.
Compare all resume versionsPublic-safe PDF
Customer Service Resume
Focused on customer support, complaint resolution, remote technical and warranty service, and team operations.
Broader fit