Workflow Automation App
Built and deployed a mobile application that automated cigarette-count reporting and reduced manual data entry by approximately 60%.
Systems · Support · Troubleshooting
IT and Technical Support
Hands-on support across users, endpoints, infrastructure, and day-to-day technical operations, grounded in structured diagnosis and clear documentation.
Role-Aligned Skills
Capabilities for the Work
Focused skills drawn from Joshua's experience, education, and hands-on problem solving.
Systems and Endpoints
- Windows 95–11 and Windows Server NT/2000/2003/2008
- Linux: Ubuntu, Debian, Red Hat, and SUSE
- macOS, Microsoft Office, peripherals, drivers, and system recovery
- PC hardware diagnostics, component replacement, storage, and memory troubleshooting
Networking and Infrastructure
- Wired and wireless setup and troubleshooting
- IP, router, endpoint, remote-access, and connectivity diagnostics
- NOC monitoring, outage and performance alert response, and incident triage
- VMware, VirtualBox, and Hyper-V virtual machine setup and troubleshooting
Support Operations
- Remote support tools, ticketing and case management, incident notes, and escalation
- Customer-facing troubleshooting for users with different technical skill levels
- Technical documentation, service restoration support, and corrective-action records
- Endpoint security, software installation, and application deployment
Troubleshooting and Automation
- Windows command-line and PowerShell troubleshooting
- Root-cause analysis using reproduce, isolate, test, verify, and document steps
- Repeatable repair procedures, structured testing, and process improvement
- Cross-discipline diagnostics spanning computers, networks, electronics, and equipment
Work History
Relevant Experience
A selected view of roles and responsibilities that support this career path.
- Arnott Air Suspension — Warranty and Technical Support Specialist (2+ years): diagnosed mechanical and electronic faults, guided customers through troubleshooting, and produced warranty documentation.
- Ford Motor Company — Technical Support Representative, remote (2+ years): diagnosed hardware and software issues through secure remote-access tools and maintained accurate case notes.
- AIS Engineering — Network Operations Center Technician (2+ years): monitored infrastructure, responded to outages and performance alerts, and documented incidents and corrective actions.
Applied Problem Solving
Related Projects
Work that demonstrates transferable diagnosis, implementation, testing, and follow-through.
CAD and 3D-Printed Repair Components
Designed and produced custom mechanical components for repair and reinforcement, using measurement, CAD modeling, fit validation, and iterative problem solving.
Focused Application
A Resume Built for This Path
This public-safe version emphasizes the experience and skills most relevant to it and technical support opportunities.
Compare All Resume VersionsPublic-Safe PDF
IT Support Resume
Focused on systems troubleshooting, endpoints, networking, virtualization, remote support, and technical operations.
Broader Fit